01Harborline Freight
LogisticsHarborline Freight
Service emails become tickets
Read their story: Harborline FreightWe used to start every morning by copying addresses out of emails. Now the tickets are already on the rota when we sit down.
InWhat they send in
- Service emails from sites
- Photos sent by drivers
- Delivery notes
OutWhat comes out
- Tickets with site, reading and due time
- A daily summary for the operations lead
- from email to assigned ticket, down from 4 hours
- 35 min
- service emails read a month
- 1,900
- tickets typed by hand
- 0